10. Troubleshooting

"Insufficient Credits" appears

Solution: Tap Buy Credits in the message, or go to Profile → Credits to purchase.

"Upgrade Required" appears

Solution: Go to Profile → Subscription and upgrade your plan.

AI is not generating / "Analyzing document..." stuck

The cloud AI typically takes 8–20 seconds. If it times out (after 60 seconds):

  1. Check your internet connection
  2. Try again — the server may have been temporarily busy
  3. If the document is very complex, try splitting it into smaller files

Forgot password / cannot log in

  1. Tap Forgot? on the login screen
  2. Enter your email and tap Send Reset Code
  3. Check your email (and spam folder) for the 6-digit code
  4. Enter the code and set a new password

"Account Scheduled for Deletion" screen appears

Your account has a pending deletion request. To cancel:

  1. Tap Contact Support to Cancel
  2. Send an email to support@pintardigi.com
  3. They will cancel the deletion and restore your account

Camera not working

  1. Go to phone Settings → Apps → FirmUp Accounting → Permissions
  2. Enable Camera
  3. Retry in the app

Files not uploading

  • Check internet connection
  • Make sure the file size is within limits
  • Ensure correct project category is selected

Inventory stock shows wrong balance

  1. Go to Profile → Refresh All Data to reload from the server
  2. Check the stock card for all movements
  3. If there is a discrepancy, perform a Stock Opname to reconcile

Report shows no data

  • Make sure a Reporting Period is selected
  • Ensure transactions exist for that period
  • Ensure the entity has a chart of accounts set up

Inventory item cannot be deleted

Items marked with a template badge 🔲 were created from a template and cannot be deleted — only edited. To remove them, mark as inactive.

← 9. Profile & Settings