9. Troubleshooting
Cannot log in
- Check email and password are correct
- Check internet connection — login requires internet
- Tap Forgot Password? if you forgot your password
- Check email for verification code if account is unverified
App is slow or freezing
- Close the app completely and reopen
- Restart your phone
- Ensure at least 500MB free storage
- Clear app cache: Settings → Apps → PintarDigi → Storage → Clear Cache
Data not showing after save
- Pull down to refresh on the list screen
- Check the period filter — switch to "This Month" or "All"
- Close and reopen the app
Images not saving
- Check gallery permission: Settings → Apps → PintarDigi → Permissions → Storage → Allow
- Ensure enough storage space
- Try a smaller image (under 5MB)
AI says Insufficient Points
- Go to Profile → Buy Points
- Purchase a package and return to the AI feature
Backup file not in Downloads
- Check Files app → Downloads folder
- On some Android phones: Internal Storage → Download
- Try the backup again and note the file path in the success message
Date picker not opening
- For backup: select Data Type first, then tap the date field
- Close and reopen the form if calendar still does not open
Forgot password
- Tap Forgot Password? on the login screen
- Enter your email → check inbox for reset code (check spam too)
- Enter the code → set new password → log in